FAQS

This page shows frequently asked questions which may answer your basic questions. Please click here to view. Alternatively, you could contact our 24-hourcustomer service. We will be delighted to assist you.

Licenses and Regulations
Acetop Group Reputation
Products and Margins
Open Live Account

Licenses and Regulations

Acetop Global Markets Limited is incorporated in the Bahamas with authorisation of Securities Commission of the Bahamas (SCB). As a significant global offshore financial centre, the Bahamas has a well-established banking insurance system. SCB is a financial regulator affiliated with the Bahamian government institutions.

To comply with SCB requirements, all client funds deposited with Acetop are completely segregated from our own funds to ensure client funds security. We are also required to sumbit transaction reports on a quarterly basis for regulator's review in order to make sure price of each transaction is reasonable.

Acetop Group Reputation

Acetop Limited is a group company of Acetop Global Markets Limited, Acetop Financial Limited and Acetop Precious Metals Limited. Acetop Financial Limited obtained a full-scope license from Financial Conduct Authority (FCA) in the United Kingdom. Acetop Precious Metals Limited is an AA type member and accredited refinery of the Chinese Gold & Silver Exchange Society (CGSE) in Hong Kong. Acetop Global Markets Limited is authorised and regulated by Securities Commission of The Bahamas (SCB) in The Bahamas. We are committed to delivering low-cost, convenient and secure financial services to global clients, and have established great reputation within the industry.

Products and Margins

View our products, lot size and margin rates below.

The trading time zone displayed on the MT5 plarform is GMT 0 (UK time).

ProductLot SizeMarginNumber of positions
XAUUSD100 OZS0.50%0 -100lot
1.00%100.01 - 200lot
2.00%200hands or more
XAGUSD5,000 OZS0.50%0 - 20lot
1.00%20.01 - 40lot
2.00%40hands or more
USOIL1,000 BBL3.00%0 -50lot
5.00%50.01 - 100lot
10.00%100hands or more
UKOIL1,000 BBL3.00%0 -50lot
5.00%50.01 - 100lot
10.00%100hands or more
ProductLot SizeMarginMargin (During Weekends)
AUDUSD100,000 AUD0.50%1%
EURUSD100,000 EUR2.00%1%
GBPUSD100,000 GBP2.00%1%
NZDUSD100,000 NZD0.50%1%
USDCAD100,000 USD0.50%1%
USDCHF100,000 USD1.00%1%
USDJPY100,000 USD0.50%1%
GBPJPY100,000 GBP2.00%1%
GBPAUD100,000 GBP2.00%1%
GBPNZD100,000 GBP2.00%1%
EURJPY100,000 EUR2.00%1%
EURAUD100,000 EUR2.00%1%
EURNZD100,000 EUR2.00%1%
CADJPY100,000 CAD0.50%1%
AUDJPY100,000 AUD0.50%1%
NZDJPY100,000 NZD0.50%1%
AUDNZD100,000 AUD0.50%1%
EURGBP100,000 EUR2.00%1%
CHN5051.00%1%
NAS100201.00%1%
SPX500501.00%1%
US3051.00%1%
JPN22551.00%1%
GER30251.00%1%
EUSTX50101.00%1%
UK100101.00%1%

Open Live Account

To open a live account, please click "Start Trading" on homepage of our website https://en.acetoptrader.com, fill in account opening information and read and accept our client agreement. You will be assigned an MT5 account to trade once security binding is verified.

Please contact our customer service team for demo account to practice on the trading platform.

Deposit
Withdrawal
Handling Fee
Trading Hours

Deposit

Clients could make a deposit via online banking, or wire transfer to our corporate bank account:

Account Name: Acetop Global Markets Limited
Bank: Swissquote Bank LTD.
Account Number: 1064555
IBAN:CH2708781000106455500
BIC Code:SWQBCHZZXXX
Accepted Currency: USD

Withdrawal

Clients could enjoy 24-hour withdrawal services anytime with no limitation on withdrawal amount and times. You can click Withdrawal on the Menu section in the user center, or contact our 24-hour customer service to submit withdrawal requests manually.

Handling Fee

No handling fee will be charged for deposit. Full amount of the deposit received will be added to client trading account. However, bank charges may apply from correspondent bank for wire transfer.

Under the following circumstances handling fee will be charged for withdrawal:
1. Small amount withdrawal. USD3 will be charged for each withdrawal less than USD50.
2. If there is no transaction or the transaction volume is less than 50% of deposit amount, 6% of the withdrawal amount will be deducted as the handling fee.
There is no handling fee for withdrawals in other cases.

Trading Hours

Summer Time (GMT+8)

Forex: Monday 05:05 - Saturday 04:55 (Break: 04:55-05:04:59)
Precious Metals: Monday 06:31 - Saturday 03:30 (Break: 05:00-06:00:59)
US Oil: Monday 06:01 - Saturday 04:45 (Break: 04:55-08:04:59)
UK Oil: Monday 08:05 - Saturday 04:45 (Break: 04:55-08:04:59)
CHN50: Monday 09:05 - Saturday 04:30 (Break: 04:30-09:05)
NAS100, SPX500, US30: Monday 06:05 - Saturday 04:00 (Break: 04:00-06:05)
JPN225: Monday 07:05 - Saturday 04:00 (Break: 04:00-07:05, 14:00-14:15)
GER30 : Monday 14:05 - Saturday 04:00 (Break: 04:00-14:05)
EUSTX50, UK100: Monday 07:05 - Friday 21:00 (Break: 21:00 - 07:05)
At the end of each trading day (5am GMT+8), positions held in your account may be subject to a charge called swap.


 

Winter Time (GMT+8)
Forex: Monday 06:05 - Saturday 05:55 (Break:05:55-06:04:59)
Precious Metals: Monday 07:01 - Saturday 04:00 (Break: 06:00-07:00:59)
US Oil: Monday 09:05 - Saturday 05:45 (Break: 05:55-09:04:59)
UK Oil: Monday 09:05 - Saturday 05:45 (Break: 05:55-09:04:59)
CHN50: Monday 09:05 - Saturday 04:30 (Break: 04:30-09:05)
NAS100, SPX500, US30: Monday 07:05 - Saturday 05:00 (Break: 05:00-07:05)
JPN225: Monday 08:05 - Saturday 05:00 (Break: 05:00-08:05, 14:00-14:15)
GER30: Monday 15:05 - Saturday 05:00 (Break: 05:00 - 15:04:59)
EUSTX50, UK100: Monday 07:05 - Friday 21:00 (Break: 21:00 - 07:05)
At the end of each trading day (6am GMT+8), positions held in your account may be subject to a charge called swap.

Swap
Weekend Adjustments
Hedging Requirements
Stop out level

Swap

Clients are paid or charged a swap/rollover fee when keeping their positions overnight. View swap fee details below.

Swap
ProductBuySell
AUDUSD-0.5%-1%
EURUSD-1%-0.5%
GBPUSD-0.75%-0.75%
NZDUSD-0.75%-0.75%
USDCAD-1.25%-0.25%
USDCHF0.25%-1.75%
USDJPY-0.4%-1.1%
GBPJPY-0.4%-1.1%
GBPAUD-1%-0.5%
GBPNZD-0.75%-0.75%
EURJPY-0.65%-0.85%
EURAUD-1.25%-0.25%
EURNZD-1%-0.5%
CADJPY0.1%-1.6%
AUDJPY-0.15%-1.35%
NZDJPY-0.4%-1.1%
AUDNZD-0.5%-1%
EURGBP-1%-0.5%
XAUUSD-1.75%-0.15%
XAGUSD-1.75%-0.15%
USOIL-1%-0.5%
UKOIL-1%-0.5%
CHN50-4.50%1.50%
NAS100-2.45%-0.55%
SPX500-2.45%-0.55%
US30-2.45%-0.55%
JPN225-0.25%-2.75%
GER30-1%-2%
EUSTX50-1.00%-2.00%
UK100-1.70%-1.30%

All interest fees are annualised and will be divided using the banking method for interest calculation of 360 days. Please note triple swap will be charged on Wednesday for Forex, and on Friday for Indices. At 10pm GMT of each trading day (Summer Time 5am GMT+8; Winter Time 6am GMT+8), positions held in your account may be subject to swap fees.

Weekend Adjustments

Stop out level will be adjusted from 30% to 100% for positions during weekends due to increased risks.

Summer Time (GMT+8)

Stop out level will be increased between 03:30am and 04:00am on Saturday, and will be adjusted back between 07:30am and 08:00am on Monday after market opening. 

Margin rates for Forex will be increased bewteen 05:00am and 05:30am on Saturday, and will be adjusted back between 07:01am and 07:31am on Monday after market opening.

Winter Time (GMT+8)

Stop out level will be increased between 03:30am and 04:00am on Saturday, and will be adjusted back between 07:30am and 08:00am on Monday after market opening. 

Margin rates for Forex will be increased bewteen 05:00am and 05:30am on Saturday, and will be adjusted back between 07:01am and 08:01am on Monday after market opening. 

Over the weekend stop out level will be adjusted first followed by margin rates of Forex, which subjects to the display on the trading platform.

Hedging Requirements

Margin rates for hedging are as below:
Margin rates for hedged positions are 50% of Volume-Weighted Average Price (VWAP) and 100% margin rates are required for outstanding positions, which make up the actual margin rates. The calculation applies to all products.
Examples:
①Buy 1 lot of XAUUSD at 1259 and Sell 1 lot of XAUUSD at 1240.
VWAP: (1259 x 1 + 1240 x 1) / 2 = 1249.5
Margin for hedged positions: 1249.5 x 1 x 100 x 1% x 50% = 624.75USD

②Buy 5 lots of EURUSD at 1.15000 and Sell 14 lots of EURUSD at 1.14981.
VWAP: (1.15000x5 + 1.14981x14) / 19=1.14986
Margin for hedged positions: 1.14986 x 5 x 100000 x 0.5% x 50% = 1,437.325USD
Margin for oustantind positions: 1.14981x(14-5)x100000x0.5%=5,174.145USD
Actual margin will be 1,437.325+5,174.145=6,611.47USD

Stop out level

The stop out level at Acetop is usually 30%, which means when your account equity reaches the 30% mark, all active positions will be closed automatically as your margin levels are too low to sustain the open positions. The stop out level during weekends will be 100% and attention should be drawn to risks during weekends. When stop out level is triggered, your worst performing positions will be closed automatically until margin level meets our requirement of 30%.

Spread
Commission
MT5 Platform
24-hour Customer Service

Spread

Spread for Forex is variable while for Commodities is fixed. For Spot Gold & Silver, we offer a competitive fixed spread of 0.5USD (i.e. 50USD per lot among which up to 26USD is a rebate to clients at Acetop) and 0.03USD respectively. US Oil and UK Oil share the same fixed spread of 0.05USD which is at a lower level compared to market. We also offer variable but tight spread for Forex to help clients reduce trading costs.

Commission

No commission will be charged at Acetop.

MT5 Platform

We offer an innovative MT5 platform for our clients. Apart from real-time market dynamics, the platform offers advanced financial trading functions, as well as superior tools including 21 time-frames,38 technical indicators and 44 analytical objects. MT5 could be installed on Windows 7, Windows 8 and Windows 10.

Please go to our website and click Trading andMT5 to learn more.

24-hour Customer Service

You could get access to our 24-hour professional customer service whenever you need via Live Chat, hotline or QQ Chat for inquiries or other related businesses.

Should you come across with any other questions, please feel free to contact our round-the-clockcustomer service.

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